Which approach should be avoided during PFA?

The choice that suggests avoiding offering unsolicited solutions to problems is correct because one of the key principles of Psychological First Aid (PFA) is to prioritize the individual's autonomy and agency in their healing process. When individuals experience distress, they often seek to express their feelings and needs rather than have someone impose solutions on them. Encouraging them to find their own solutions respects their perspective and fosters their ability to cope with the situation.

In PFA, the focus is on listening and providing emotional support without directing the individual on what to do. This helps build trust and allows the person to feel heard and validated in their experience, which can be crucial in high-stress situations. Alternatives that involve encouraging self-expression, articulating feelings, and offering information about resources align with the supportive nature of PFA, helping individuals make informed choices about their next steps.