Which action is NOT recommended when making initial contact with an elderly man who appears confused and overwhelmed?

Offering a hug to an elderly man who appears confused and overwhelmed is not recommended because physical touch can be misinterpreted, especially by someone who is disoriented. People in such situations often experience heightened anxiety and discomfort, so any form of physical contact might overwhelm them further or invade their personal space when they are already feeling vulnerable.

In contrast, speaking in a calm voice helps establish a sense of safety and reassurance, which is crucial for someone who is confused. Offering to assist and introducing yourself politely are both actions that promote trust and understanding, allowing the elderly individual to feel more at ease in the interaction. These approaches prioritize the individual’s emotional well-being and respect their need for comfort in a potentially distressing situation.