When delivering Psychological First Aid in a shelter, which action is inappropriate when a mother and her toddler are refused admission?

The action of informing the supervisor that the mother and child should be allowed admission simply because the mother is tired is inappropriate because it does not adhere to the established criteria or protocols set for admission into the shelter. Psychological First Aid emphasizes following guidelines and protocols to ensure a fair and consistent process for all individuals seeking assistance.

When working in a crisis situation, it is essential to respect the rules that govern the admission process, as these are often designed to ensure the safety, well-being, and equitable treatment of everyone involved. Emotions and empathy are vital components of Psychological First Aid, but they must be balanced with the need to follow procedures and work within the system effectively.

The other responses illustrate appropriate actions that align with the principles of Psychological First Aid. Asking the supervisor for clarity on the admission criteria shows a willingness to understand and respect the established processes. Reassuring the mother about the situation addresses her emotional needs while acknowledging the reality of the circumstances. Providing emotional support to the mother outside the shelter demonstrates compassion and a commitment to the well-being of those affected, regardless of the admission outcome.