What should a PFA provider avoid doing?

A Psychological First Aid (PFA) provider should avoid making assumptions about someone's experiences or offering unsolicited advice because this can lead to misunderstandings and may invalidate the feelings and experiences of the person seeking support. When assumptions are made, it can create barriers to effective communication, causing the individual to feel unheard or judged. PFA focuses on providing a safe space for individuals to express their thoughts and feelings without the pressure of unsolicited opinions or advice.

By avoiding unsolicited advice, the PFA provider encourages the individual to share their perspective and facilitates a more genuine and supportive interaction. This approach aligns with the core principles of PFA, which emphasize active listening, emotional support, and validation of the individual's feelings, ensuring that they feel respected and understood throughout the process.