What is the best approach for a provider to make initial contact with survivors in need of assistance?

Making initial contact with survivors in need of assistance requires a thoughtful and compassionate approach. Observing and connecting in a kind and helpful way establishes trust and rapport, which are essential for effective support. This method allows the provider to gauge the emotional state and needs of the survivors without overwhelming them. It shows sensitivity to their situation, allowing survivors to feel safe and understood.

Approaching survivors with urgency or directness can inadvertently increase their stress or anxiety, making it difficult for them to open up. Ignoring them completely undermines their need for support and can lead to feelings of isolation. Providing unsolicited advice right away can also cause frustration or defensiveness, as individuals may not be ready to hear guidance when they are still processing their experiences. Therefore, the first step in offering support should always be to connect in a gentle and respectful manner.