What does active listening involve in the context of PFA?

Active listening in the context of Psychological First Aid (PFA) focuses on fully concentrating on and understanding the individual who is sharing their experiences or emotions. This practice is essential in providing effective support, as it helps individuals feel heard and validated in their feelings. Active listening requires the listener to be present, both mentally and emotionally, allowing them to pick up on verbal and non-verbal cues that indicate the individual’s needs and feelings.

By being attentive, the listener can ask clarifying questions, reflect on what has been said, and show empathy, which fosters a connection and builds trust. This supportive environment is particularly important in PFA, where the objective is to provide comfort and assistance to individuals who may be experiencing distress or crisis.

The focus on understanding rather than responding or directing the conversation also diminishes the likelihood of overshadowing the individual’s experiences, ensuring that the support provided is relevant and helpful.